Dispatch Types allow you to specify whether a dispatch should be billable or not. When a billable Dispatch Type is used on a dispatch it will immediately change the label above it to let you know this is a billable dispatch. Later, when the dispatch is completed, it will appear in the list of dispatches to be invoiced on the Sales Invoicing screen. The list can be seen by clicking Add New | Create from Dispatch on the Sales Invoicing screen.
If a non-billable Dispatch Type is used on a dispatch, it will not appear in this list after it has been completed. This can be ideal when creating dispatches to create quotes or track a technician's time off.
To create a new dispatch type, click the Add New button. Give the dispatch type a name and set the Billable check box as desired. You can make a type inactive if you no longer want it to show on the Dispatch Entry screen.