The new ESC Mobile Apps for the iPhone, Android and Windows 7 phones are similar to our ESC Mobile Client software but do have some differences. The following FAQs detail the common questions we receive regarding these applications:
Q: How do I download and install the ESC Mobile app?
A: To download the ESC Mobile app you need to launch the app store that is specific to your device. If you have an Android device then look for the Market icon. If you have an iPhone or iPad then look for the App Store. If you have a Windows Phone 7 device then look for the Marketplace icon. Once you’re in the store simply search for ESC Mobile and download it. The app will automatically install itself.
Q: How can I print a mobile invoice?
A: At this time, ESC Mobile can only email invoices natively. You can, however, use printers like the HP Photosmart D110 with ePrint to email the PDF invoice directly to the printer. These printers require Wi-Fi connectivity to work. For more information on this type of setup, please contact HP.
Q: Can I scan barcodes with ESC Mobile?
A: Not at this time however we are looking into that for a future update.
Q: Why do I get a licensing error after entering my server ID into the Settings area?
A: Make sure that you leave out the preceding zeros. If you’re server ID is “0000020” then just enter “20” for the server ID.
Q: Where can I find the “Hours on job” field that the old mobile clients used to have?
A: This field is currently not available in the new ESC Mobile apps but will be added later.
Q: Why can’t I email an invoice for multi-day or multi-tech dispatches?
A: The invoice information is fragmented between ESC and ESC Mobile when multiple techsdays are used. Invoices for multi-daymulti-tech dispatches must be printed or emailed from ESC.
Q: Why can’t I see the ESC Mobile app on the Android Market?
A: The most likely reason is that your Android phone is at version 2.0 or below. ESC Mobile is only compatible with Android 2.1 or higher and the Android Market automatically hides apps that are not compatible with your version.
Q: Why can’t my techs create dispatches or customers in ESC Mobile?
A: You need to enable these options in the Connections Server. Bring up the Connections Server Administrator program on your server, click ESC Mobile on the left and then enable the options highlighted below. After you’re finished click Apply and then Close.
Q: Where do I find quotes that were created in ESC Mobile?
A: When a quote is saved in mobile it is automatically added in ESC, you don’t need to import it like you do an invoice. The quote can be found in two places, within the Qualifications screen under the invoice tab of the customer it was created for or directly in the Enter Quotes screen by clicking on the down arrow to the right of the invoice number field.
Q: How do I uninstall ESC Mobile from my Android device?
A: Go to | Applications | Manage Applications | ESC Mobile and then tap Uninstall.
Q: Why does the invoice number say “Unassigned” on the Summary screen?
A: The invoice number will automatically be assigned when you tap “Finish” on the Summary screen.
Q: Why don’t I see the “Add Item” button on the Invoice screen?
A: Invoices created within ESC first and then synched to the phone are not editable on the phone. Parts and billing codes can only be added from within ESC only.
Q. Where can I see the signature capture?
A. The signature capture is only visible on the printed ESC invoice. It will not be visible on dispatches or within the ESC Sales invoicing screen. A dispatch must in the completed status before an invoice can be emailed or synched back to ESC with the signature capture included.
Q. The signature capture doesn't seem to be working?
A. If the signature capture is not working or unavailable, ensure that the dispatch is fully completed and in the completed status. If it still will not work, uninstall the ESC Mobile App and reinstall it anew which should correct the problem.
Q. Why are not all of the features from the original ESC Mobile Client added into the new ESC Mobile Apps?
A. At present, we are working on adding new features to the Mobile Apps but the apps are not a direct replacement for the old mobile clients in their current state. Some features such as receipt printing, credit card swiping, etc. may not even be possible on all of the platforms until proper testing has been completed. We do not have any specified time frame on when features will be added nor do we know for sure what features will make it into the new apps. The difficulty is that we are developing for three completely separate platforms (iPhone, Android and Windows 7) and it is critical to ensure that if we add a feature to one platform that we can add it to all of them.
Q. Do we have a list of equipment that esc mobile works on?
A. The following guidelines can be used to find devices that work with the ESC Mobile Apps:
Q. Why isn't my smart phone showing up on the map in the ESC dispatch board?
A. If using the smart phone with the ESC app for the very first time, the phone may not display on the MapPoint screen in the ESC dispatch board if the phone is indoors or at a location where the GPS is unable to connect to it. Going outdoors will allow the GPS to connect to the phone and then it will update the location within ESC.
Q. How far must the smart phone move before the GPS location will be updated on the mapping screen within the ESC dispatch board?
A. For a location to update on the mapping screen within ESC, the smart phone must travel at least 1/4 mile (1320 Feet) from it's previous coordinate.